Your deposit is non-refundable. You can use it towards another appointment but only to reschedule one other time. If you have to reschedule more than once, you must pay another deposit. When selecting a therapist, it is a preference, but not guaranteed. Your session will be with who’s available for that day/time frame. If you don’t want to book through the website, you can reserve an appointment by sending the deposit through Venmo or zelle as well, but every appointment requires a deposit. The deposit (25% is NON-REFUNDABLE). We have a no cancellation policy within 24 hours of your appointment. If you have to cancel, you are required to pay 100% of the session. Thank you!